As a one-person design firm, I have always been content with
my decision to be a solo practitioner. Especially in recent years, the
opportunity to collaborate and create fluid creative teams has increased, making
bidding on larger and more complex projects a lot more feasible. However,
there has been a lag between the expanded capabilities of independent
contractors, and how these are perceived by some clients. Many of us have been
unfavorably compared to large agencies due to assumptions about their
supposed greater benefits.
Big agencies have historically cultivated images of greater power,
sophistication and resources. They also have the ability to convey a sense of
status seldom associated with small firms. I think respect for independents is
on the rise because more and more clients are starting to realize the
following:
Big agencies prefer
big clients. The status thing works in both directions. If you’re not the
client bringing in the most revenue, that can have an effect on how your
project is prioritized. As more and more professionals start their own
ventures, those that don’t fit the ideal client model of the big firms may not
register on their radar. The good news is, there are also increasing numbers
of excellent small firms who provide agency-level work.
Big agencies charge
more to cover their higher costs. Large staffs have to be paid regularly. They
also have to be housed in large offices with all the necessary support. Maintaining
a large firm with a massive overhead is a monster that has to be fed constantly.
That creative
director you’re meeting with? He may make $100/hour or more, but you’re paying
his firm upwards of $300/hour just to sit in the same room. And he probably won’t be doing your work –
that will be done by a junior or mid-level designer who makes a fraction of the
CD’s salary.
Big agencies hand off
work to junior associates. Usually, senior management focuses on developing
new business. Once clients are landed, they often get shuttled to junior
associates. This can happen anywhere, but the larger the firm, the more
prevalent the practice can be. At a smaller agency, the person you signed with
will typically be the person who works on your project and will nearly always be
responsible for your project and with whom you will work.
Big agencies
are less nimble. Large staffs also mean that you will have layers of
management to deal with that don’t exist in a smaller firm. Because of their
scale, large firms tend to be less agile than smaller ones. This can be a
problem with the ever-increasing rate of change in the business world. Fewer
people mean less bureaucracy and more flexibility.
Big agencies can no
longer claim a technology advantage. The competitive advantage big agencies once had in research has been eclipsed by online tools available to firms of
any size. Technology has made the monopoly big firms used to have on these resources
a thing of the past.
The
use of big agencies is being questioned in many quarters for good reason. Responsiveness,
flexibility, working with a senior creative, less management, way lower overhead
(with resulting lower fees) and a level technology playing field mean that you
have a lot more options than before. Obsolete assumptions can
be expensive.
When it’s time for your next design project, go small.